Refund policy

Returns, Refunds & Replacements

Something not right? Here's how we make it right.

Our Promise

If your order arrives misprinted, damaged, or defective, contact us within 30 days of receiving it and we'll sort it, either with a replacement or a full refund at our expense. For orders lost in transit, please reach out to us at info@ambroselixir within 30 days of the estimated delivery date.

To get the process started, send our team a photo and a brief description of the issue. Once we've reviewed your claim, we'll be in touch with next steps. Approved replacements are dispatched within 3 business days; approved refunds are returned to your original payment method within a few working days.

Cancellations

Orders can be cancelled within 2 hours of being placed while still in pending status. Once an order moves to Accepted, please contact us directly and we'll do our best to help, though cancellation at that stage can't always be guaranteed.

Returns

All standard returns must be requested within 30 days of purchase. Items must be unopened and in their original packaging, in the same condition as received. We're unable to accept returns after this period.

You don't need to post anything back to us. Simply reach out by email (info@ambroselixir) with a brief explanation of your reason for returning, and we'll take it from there, issuing store credit once your return is approved.

Our 90-Day Happiness Guarantee

We're confident you'll love what you find here. Our formulas are crafted to work with your body over time, which is why we encourage you to give them a full three months before drawing any conclusions. If after 90 days of consistent use you're not satisfied, we offer a money-back guarantee on your first order only. To qualify, you'll need to have placed repeat orders across those three months, showing genuine and consistent use of the product. If your claim is approved, the refund will be issued as store credit to your AMBROSELIXIR account.

To make a claim, simply send us an email explaining why the products haven't worked for you along with your main reasons for being unsatisfied. You won't need to send anything back; just keep the products. We'll review your email and be in touch.

Limited Edition Lines

All products from our limited edition collections are final sale. These items cannot be returned, exchanged, or refunded once purchased.

Refunds

When a refund is issued, it will typically be applied as store credit to your AMBROSELIXIR account, so you can use it toward a new order straight away. If you'd prefer the refund returned to your original payment method instead, just let us know. We're happy to arrange that, subject to the funds being tied to a specific eligible order. Please allow several business days for it to appear on your statement, depending on your bank or card provider.

If you haven't seen your refund yet, check your account balance first, as it may already be there as store credit. If you're still unsure, get in touch and we'll look into it for you.

What We're Unable to Cover

There are a few situations where we're unfortunately unable to offer a refund or replacement:

• Incorrect address — If a delivery fails due to an address issue, the parcel will be returned to us. Reshipment is possible once you've confirmed the correct address, at your cost.
• Unclaimed parcels — If a parcel isn't collected and is returned to us, reshipment costs will be your responsibility.
• Change of mind — We don't offer refunds for buyer's remorse. If you'd like to accept a return from a customer, that would be at your discretion and expense, and a new order would need to be placed.
• Customs rejection — We're unable to refund orders rejected at customs. It's the responsibility of the recipient to be aware of import regulations and any applicable duties.
• Product restrictions — It is the customer's responsibility to ensure that products can be legally imported into their country before placing an order. We are unable to refund orders that are refused, seized, or destroyed by customs authorities due to product restrictions or import regulations in the destination country.
• Order already prepared — If your order has already been prepared for dispatch, even if not yet shipped, we're unable to cancel or refund it at that stage.
• Discontinued or out-of-stock products — We're unable to compensate for costs related to products that have been discontinued or are on extended back-order.
• Undeliverable FedEx shipments — If a FedEx delivery fails due to reasons on the recipient's end (unreachable address, unpaid duties, refusal to accept), the carrier may abandon or destroy the parcel. Please note that international shipments can also experience delays during customs clearance that are beyond our control; if you are an international customer, we ask that you allow additional time before raising a lost-in-transit claim. In this case we're unable to offer a refund, replacement, or reshipment. Please also note that failure to accept delivery does not constitute a valid cancellation under the EU 14-day cooling-off period; you must receive the goods first to exercise that right.

 

This policy is governed and interpreted in English, regardless of any translations.